Below you will find frequently asked questions & answers regarding the certified Electronic Invoicing Provider service.
1. Legal and Regulatory Compliance#
What is e-invoicing and why is it mandatory?E-invoicing refers to the process of issuing, sending, and archiving invoices electronically. It is mandatory due to the requirement for electronic transmission of invoice data to AADE via the myDATA platform, in accordance with Greek tax legislation. What is the difference between e-invoicing and transmitting invoices to myDATA?E-invoicing concerns the issuing and sending of invoices, while transmission to myDATA refers to forwarding those invoices to AADE for tax monitoring and compliance. How is compliance with AADE requirements ensured?Compliance is ensured through the use of certified e-invoicing providers who guarantee the correct and timely transmission of invoices to AADE’s myDATA platform. Are there special provisions for SMEs or freelancers?Yes, there are exceptions for certain SMEs and freelancers, such as reduced requirements for invoice issuance or specific options in how they transmit their data.2. Technical Operations & Support#
What are the required steps to connect with the e-invoicing platform?The steps include signing a contract with a certified e-Invoicing Provider, completing the integration with your invoicing system (e.g., ERP), and performing the necessary authorization/declaration actions on the AADE platform. Which software is supported by your service?The service is ERP Agnostic, which means that as long as the invoicing system can send files via the Web, it can be connected. What happens in case of a technical issue or downtime?In case of a technical issue, our partner network as well as our specialized staff are available to assist with any service-related problem.There is no need to worry, because in case of offline operation, there are predefined procedures according to AADE regulations, which allow you to continue your operations smoothly.
3. Functionality & Features#
Can invoices be issued to foreign companies?Yes, the service allows issuing and transmitting invoices related to foreign countries. Is the issuance of credit notes and delivery notes supported?Yes, the service supports the issuance of credit notes and delivery notes, which are also transmitted to myDATA. How are invoices stored and archived?Invoices are stored electronically in the provider’s cloud database and retained for the legally required period (at least 5 years). Can reports and statistics be exported from your platform?The service portal offers filtering & data export capabilities as well as statistics regarding the service and the issuer’s activity.4. Pricing & Financial Terms#
What is the cost of the e-invoicing service?The cost depends on each company’s needs, the types & volumes of invoices transmitted, as well as additional functionality required by its business operations. It is recommended to contact SOFTONE IMPACT’s sales department so that our specialized consultants can guide you according to your needs. Are there pricing packages based on invoice volume?Yes, the pricing packages are designed so that every company has a cost-effective option! Are there hidden fees or additional costs for upgrades?Serious providers offer transparent pricing. However, there may be additional charges for upgrades, special features, or support beyond the standard package.5. Customization & Support#
Do you offer training or seminars for using the platform?Many providers offer free training seminars or online guides to help users get familiar with their platform. Is it possible to customize the platform to my company’s needs?The majority of providers offer customization options for business needs, such as adapting the user interface or the invoicing process.